1. Supervise the operation of the department including telephone handling, reservations input, error log processing and inventory balancing. 监督部门的运行包括电话接听，预定输入正确性，错误日志处理和库存平衡。 2. Ensure that all associates in Reservations are proactive in upselling and work towards maximization of revenue and guest satisfaction. 确保所有员工主动upsell并且努力使酒店收益和顾客满意度最优化 3. Interact with Sales/Event Management Department for group block and rooming list processing. 与销售/宴会统筹部相协作使团队数与客人名单正常进行 4. Prepare monthly commission payment for review of Reservations Sales Manager. 准备好每月的返佣纪录并且让预定部经理检查回顾 5. Review the weekly group status report and update Reservations Sales Manager of any changes. 回顾每周团队情况，如果变化时时向预定部经理报告