1. To direct and Co-ordinate overall activities of the Housekeeping Department. 指导和协助整个客房部的工作活动。 2. Oversees and directs all respects of overall housekeeping operations, which shall include guestrooms, public areas, linen room, laundry, flower shop and specified back-of the house areas. Cooperates, coordinates and communicates with other department heads as required. 监督和指导客房部的工作运转，其中包括客房、公共区域、洗衣房、花房、后台工作区域。与其他部门主管保持密切合作。 3. Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering. 向各部门传达涉及客房部的事务，尤其是保证前台房态的准确，以及与工程部保持密切联系。 4. Establishes and maintains effective employee relations. 建立和保持良好的员工关系。 5. Identify training needs, develops formal training plans and implements training sessions. 明确培训需求，完善正常培训计划，履行培训任务。 6. Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled. 管理和控制经营设备、布草制服储存数量的盘点，清楚成本的控制。 7. Implement and control Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. 严格控制和执行客房工作程序，包括失物招领、钥匙控制、安全和应急程序，并对员工和客人的安全及健康负责。 8. To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable Relationship with all clients, customers and guests of the Hotel. 以积极的态度处理和解决所有客人的疑问和投诉，和所有客户、顾客、客人建立友好的关系。